Category Archives: Service Updates

Winter weather

The storms hitting California this month are predictably creating infrastructure challenges — though at a level we haven’t seen for many years.  High winds bring down trees (and power/telephone lines with them), heavy rains soak equipment (causing electrical shorts through poorly maintained … Continue reading

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The downside of a white Christmas

Heavy snowstorms are forecast for Dec. 24-25 throughout our county — and where there’s snow, there’s often downed power and phone lines. It’s impossible to predict what sort of outages our Christmas storm might cause, but due to the aging … Continue reading

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Outbound mail server update

Earlier this year, we identified a spam filtering problem on AT&T’s end causing mail to be rejected when sending to pacbell.net and prodigy.net e-mail addresses (and only to those addresses) from our NCCN.net mail server. Extensive, multi-month efforts to resolve … Continue reading

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AT&T spam blocking problem

Several of our customers have reported problems sending mail from their nccn.net e-mail addresses to various addresses supported by AT&T.  We’ve identified an issue sending to e-mail ending in the following domains: pacbell.net prodigy.net Other domains hosted by AT&T, such … Continue reading

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All systems normal

While recent storms have battered the area and increased AT&T’s response time on telephone line repair (affecting our DSL customers secondhand), all Spiral services are currently up and running at 100% capacity. We have also completed our migration of services to … Continue reading

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