NCCN.net email service outage (resolved)

Due to a disk error that halted services on one of our mail servers, Spiral customers with NCCN.net e-mail addresses found themselves unable to log in starting the evening of Thursday, March 31.

The error escaped our standard 24/7 monitoring due to a misconfiguration in the monitoring tools on that server, but was identified shortly after the start of business hours, on April 1, and the server was restored to full functionality at approximately 10:00 a.m. This outage led to high call volume causing difficulties in speaking with our technical support personnel, which has also been addressed.

Messages sent to NCCN.net customers during that time period may have been returned to sender as undeliverable.  If you are missing important e-mail from the outage period, contact the sender to have them attempt delivery again, or give us a call at (530) 478-9822, Ext. 1 for tech support, and we can manually add the bounced message to your mailbox.

We’re sorry for the interruption of services, and are already discussing how our response next time can be better. It’s frustrating that this problem coincided with the April 1 observance of April Fool’s Day, but please rest assured that we take very seriously our customers and our services, and that the timing was an unfortunate coincidence.

About Bax

I'm the Technical Support Director for Spiral Internet. You can reach me during business hours at (530) 478-9822, Ext. 1. I'm happy to answer your questions!
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