Category Archives: Unplanned Outages

Security Certificate Issue

Let’s Encrypt security certificate has expired, leading many email programs to say they can’t verify identity of pop3.nccn.net or imap.nccn.net. We are aware of the situation and plan to have an ETR of 10:30am. Apologies for the inconvenience.

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DSL Internet Access Outage

11/04/19 8:05 am – Sonic Net Internet hardware connecting the Sacramento Area to the Bay Area has gone offline. All Sacramento Area DSL and Fusion customers from Davis to Nevada City are presently down. Techs are aware of the outage, … Continue reading

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Incoming Email Offline Pt 2

We are moving the SPAM firewall that checks inbound email down to Davis. We hope to have things back up and running by 6pm this evening. Sorry for the hassle.

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Inbound Email Offline

As of 6/7/19 at approximately 9am we have discovered the inbound email spam filter is offline at the Nevada City Office. We are currently working with available resources to bring it back online so normal email delivery can resume. No … Continue reading

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Inbound email and voicemail failure (solved)

A network issue at our Nevada City office over the weekend took our Barracuda spam filtering server offline. Symptoms of the problem were that Spiral customers could log in to their mailboxes, but could not receive any new e-mail. This … Continue reading

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Unscheduled maintenance: NCCN.net e-mail server

Due to an unforeseen disk issue, the mail server which handles NCCN.net e-mail addresses will be taken offline after 5 p.m. Monday, November 12 in order to safely transfer all user data to another drive. ┬áThis will prevent users from … Continue reading

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Area DSL outage – AT&T line cut (resolved)

As of Sunday morning, Feb. 18, most or all of our DSL customers are out of service. ┬áSymptoms include the “Broadband”/”DSL” light on the modem being solid green as if the line was active, but the “Internet”/”Service” light on the … Continue reading

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Spiral office phone outage

As of this afternoon (Wednesday, Dec. 20), we are receiving reports that calling our main office number (530-478-9822) results in a busy signal. We have confirmed the issue and are working on the problem with our telephone provider. In the … Continue reading

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Degradation in DNS resolution – name server down (resolved)

At about 4:30 p.m. Wednesday, Dec. 13, a routine reboot of one of our two DNS servers caused the server to lock up. We are actively working on restoring the server. In the meantime, Spiral customers may notice some slowdowns … Continue reading

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Service degradation due to broader Internet issues

Today, Nov. 6, we’ve been getting scattered customer reports of difficulties accessing Spiral services. We have been impacted internally as well, with poor quality on our Voice Over IP phone lines and reduced connectivity to our Barracuda spam filtering server … Continue reading

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