Category Archives: Unplanned Outages

As of Sunday morning, Feb. 18, most or all of our DSL customers are out of service.  Symptoms include the “Broadband”/”DSL” light on the modem being solid green as if the line was active, but the “Internet”/”Service” light on the … Continue reading →

As of this afternoon (Wednesday, Dec. 20), we are receiving reports that calling our main office number (530-478-9822) results in a busy signal. We have confirmed the issue and are working on the problem with our telephone provider. In the … Continue reading →

At about 4:30 p.m. Wednesday, Dec. 13, a routine reboot of one of our two DNS servers caused the server to lock up. We are actively working on restoring the server. In the meantime, Spiral customers may notice some slowdowns … Continue reading →

Today, Nov. 6, we’ve been getting scattered customer reports of difficulties accessing Spiral services. We have been impacted internally as well, with poor quality on our Voice Over IP phone lines and reduced connectivity to our Barracuda spam filtering server … Continue reading →

Due to a network connectivity issue at our Nevada City office, as of 11 AM Tuesday, Sept. 20, we are currently experiencing problems with inbound email for all Spiral customers.  Incoming messages are unable to reach our Barracuda spam filtering … Continue reading →

Early on Tuesday, Sept. 5, a compromised website on our shared hosting server began sending out high levels of spam which caused that server to be temporarily listed on e-mail spam blacklists.  The compromised website has been re-secured and we … Continue reading →

As of early this morning, Aug. 23, many Spiral customers are either not receiving inbound e-mails or else receiving them after lengthy delays (over an hour). This issue has been traced to our Barracuda spam filtering server.  It is correctly … Continue reading →

At approximately 9 a.m. today (May 3), some network issues at our Nevada City location caused our Barracuda e-mail filter to stop responding to inbound message delivery attempts.  This meant that outside messages for Spiral customers were queued for later delivery … Continue reading →

We are currently investigating an apparent outage with our upstream provider of dial-up services.  Reported symptoms include getting busy signals when calling in to the phone numbers in our dial-up access pool. Please be patient as we isolate and address … Continue reading →

E-mail, client and FTP passwords on our shared hosting server have been reset due to a suspected compromise of some hosting customers’ account information. There was another attack this week on our shared web hosting server (see also previous), injecting malicious … Continue reading →