Category Archives: Unplanned Outages

We are moving the SPAM firewall that checks inbound email down to Davis. We hope to have things back up and running by 6pm this evening. Sorry for the hassle.

As of 6/7/19 at approximately 9am we have discovered the inbound email spam filter is offline at the Nevada City Office. We are currently working with available resources to bring it back online so normal email delivery can resume. No … Continue reading →

A network issue at our Nevada City office over the weekend took our Barracuda spam filtering server offline. Symptoms of the problem were that Spiral customers could log in to their mailboxes, but could not receive any new e-mail. This … Continue reading →

Due to an unforeseen disk issue, the mail server which handles NCCN.net e-mail addresses will be taken offline after 5 p.m. Monday, November 12 in order to safely transfer all user data to another drive.  This will prevent users from … Continue reading →

As of Sunday morning, Feb. 18, most or all of our DSL customers are out of service.  Symptoms include the “Broadband”/”DSL” light on the modem being solid green as if the line was active, but the “Internet”/”Service” light on the … Continue reading →

As of this afternoon (Wednesday, Dec. 20), we are receiving reports that calling our main office number (530-478-9822) results in a busy signal. We have confirmed the issue and are working on the problem with our telephone provider. In the … Continue reading →

At about 4:30 p.m. Wednesday, Dec. 13, a routine reboot of one of our two DNS servers caused the server to lock up. We are actively working on restoring the server. In the meantime, Spiral customers may notice some slowdowns … Continue reading →

Today, Nov. 6, we’ve been getting scattered customer reports of difficulties accessing Spiral services. We have been impacted internally as well, with poor quality on our Voice Over IP phone lines and reduced connectivity to our Barracuda spam filtering server … Continue reading →

Due to a network connectivity issue at our Nevada City office, as of 11 AM Tuesday, Sept. 20, we are currently experiencing problems with inbound email for all Spiral customers.  Incoming messages are unable to reach our Barracuda spam filtering … Continue reading →

Early on Tuesday, Sept. 5, a compromised website on our shared hosting server began sending out high levels of spam which caused that server to be temporarily listed on e-mail spam blacklists.  The compromised website has been re-secured and we … Continue reading →