Category Archives: Unplanned Outages

Service degradation due to broader Internet issues

Today, Nov. 6, we’ve been getting scattered customer reports of difficulties accessing Spiral services. We have been impacted internally as well, with poor quality on our Voice Over IP phone lines and reduced connectivity to our Barracuda spam filtering server … Continue reading

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E-mail/telephone issues

Due to a network connectivity issue at our Nevada City office, as of 11 AM Tuesday, Sept. 20, we are currently experiencing problems with inbound email for all Spiral customers.  Incoming messages are unable to reach our Barracuda spam filtering … Continue reading

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Outbound mail delays/rejections

Early on Tuesday, Sept. 5, a compromised website on our shared hosting server began sending out high levels of spam which caused that server to be temporarily listed on e-mail spam blacklists.  The compromised website has been re-secured and we … Continue reading

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Inbound email delivery issues (resolved)

As of early this morning, Aug. 23, many Spiral customers are either not receiving inbound e-mails or else receiving them after lengthy delays (over an hour). This issue has been traced to our Barracuda spam filtering server.  It is correctly … Continue reading

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Inbound email delays (resolved)

At approximately 9 a.m. today (May 3), some network issues at our Nevada City location caused our Barracuda e-mail filter to stop responding to inbound message delivery attempts.  This meant that outside messages for Spiral customers were queued for later delivery … Continue reading

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Dial-up access issues (resolved)

We are currently investigating an apparent outage with our upstream provider of dial-up services.  Reported symptoms include getting busy signals when calling in to the phone numbers in our dial-up access pool. Please be patient as we isolate and address … Continue reading

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Password compromise on shared hosting server

E-mail, client and FTP passwords on our shared hosting server have been reset due to a suspected compromise of some hosting customers’ account information. There was another attack this week on our shared web hosting server (see also previous), injecting malicious … Continue reading

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DSL outage (cleared 1/31)

As of approximately 1:00 PM Tuesday, January 31, multiple and widespread reports of DSL problems have started coming in. We are investigating this as an area outage and are currently assessing the extent of the problem. Both Grass Valley and … Continue reading

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Multiple website compromises / e-mail delivery issues: WordPress attack

In an issue very similar to last week’s outage, our shared hosting server was hit by a compromise which caused high volumes of malicious e-mail messages to be sent out.  Unfortunately, this time multiple customer websites were confirmed as simultaneously … Continue reading

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E-mail/webmail login outage for nccn.net customers (resolved)

A problem with the physical hardware running our cloud database server caused user data for nccn.net accounts to be briefly unavailable on Thursday evening, January 19.  This meant that users were unable to log in to their e-mail, either directly … Continue reading

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