Category Archives: Unplanned Outages

Inbound email delays (resolved)

At approximately 9 a.m. today (May 3), some network issues at our Nevada City location caused our Barracuda e-mail filter to stop responding to inbound message delivery attempts.  This meant that outside messages for Spiral customers were queued for later delivery … Continue reading

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Dial-up access issues (resolved)

We are currently investigating an apparent outage with our upstream provider of dial-up services.  Reported symptoms include getting busy signals when calling in to the phone numbers in our dial-up access pool. Please be patient as we isolate and address … Continue reading

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Password compromise on shared hosting server

E-mail, client and FTP passwords on our shared hosting server have been reset due to a suspected compromise of some hosting customers’ account information. There was another attack this week on our shared web hosting server (see also previous), injecting malicious … Continue reading

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DSL outage (cleared 1/31)

As of approximately 1:00 PM Tuesday, January 31, multiple and widespread reports of DSL problems have started coming in. We are investigating this as an area outage and are currently assessing the extent of the problem. Both Grass Valley and … Continue reading

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Multiple website compromises / e-mail delivery issues: WordPress attack

In an issue very similar to last week’s outage, our shared hosting server was hit by a compromise which caused high volumes of malicious e-mail messages to be sent out.  Unfortunately, this time multiple customer websites were confirmed as simultaneously … Continue reading

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E-mail/webmail login outage for nccn.net customers (resolved)

A problem with the physical hardware running our cloud database server caused user data for nccn.net accounts to be briefly unavailable on Thursday evening, January 19.  This meant that users were unable to log in to their e-mail, either directly … Continue reading

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Outbound email delivery problems

Customers with e-mail addresses at spiralEmail.com, sierraEmail.com and custom hosted domains are experiencing issues today while sending outbound messages.  Some messages are coming back bounced, and some are not reaching their recipient. The root of the problem is that a website … Continue reading

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Outbound mail delivery problems (Resolved)

Web hosting customers, and e-mail customers with spiralemail.com and sierraemail.com addresses, are reporting problems with delivery of outbound messages. Many messages are failing to be delivered, with a delivery report being sent back to the sender indicating that they were … Continue reading

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Inbound e-mail interruption (resolved)

An unresolvable disk error on our Barracuda spam filtering server required a physical drive replacement on the evening of Monday, April 25, and the machine had to be taken offline while spam filtering settings were restored from backup.  Inbound e-mail to … Continue reading

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NCCN.net email service outage (resolved)

Due to a disk error that halted services on one of our mail servers, Spiral customers with NCCN.net e-mail addresses found themselves unable to log in starting the evening of Thursday, March 31. The error escaped our standard 24/7 monitoring … Continue reading

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