Category Archives: Service Updates

Winter weather impacts DSL, telephone service

As the first fierce storms of the season pass through the foothills, they bring with them high winds and downed tree branches that damage infrastructure.  We’re seeing the results of that today (Nov. 30), as several customers in the Nevada … Continue reading

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Winter weather

The storms hitting California this month are predictably creating infrastructure challenges — though at a level we haven’t seen for many years.  High winds bring down trees (and power/telephone lines with them), heavy rains soak equipment (causing electrical shorts through poorly maintained … Continue reading

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The downside of a white Christmas

Heavy snowstorms are forecast for Dec. 24-25 throughout our county — and where there’s snow, there’s often downed power and phone lines. It’s impossible to predict what sort of outages our Christmas storm might cause, but due to the aging … Continue reading

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Outbound mail server update

Earlier this year, we identified a spam filtering problem on AT&T’s end causing mail to be rejected when sending to pacbell.net and prodigy.net e-mail addresses (and only to those addresses) from our NCCN.net mail server. Extensive, multi-month efforts to resolve … Continue reading

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AT&T spam blocking problem

Several of our customers have reported problems sending mail from their nccn.net e-mail addresses to various addresses supported by AT&T.  We’ve identified an issue sending to e-mail ending in the following domains: pacbell.net prodigy.net Other domains hosted by AT&T, such … Continue reading

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All systems normal

While recent storms have battered the area and increased AT&T’s response time on telephone line repair (affecting our DSL customers secondhand), all Spiral services are currently up and running at 100% capacity. We have also completed our migration of services to … Continue reading

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