Outbound mail server update

Earlier this year, we identified a spam filtering problem on AT&T’s end causing mail to be rejected when sending to pacbell.net and prodigy.net e-mail addresses (and only to those addresses) from our NCCN.net mail server.

Extensive, multi-month efforts to resolve the problem via AT&T and third-party correspondence were unsuccessful, so we have deployed a new outbound e-mail server.  After testing to make certain that it is not blocked at AT&T’s end (nor elsewhere), we have transitioned to sending all NCCN outbound e-mail through the new server.  This has fixed the spam filtering issue, and also adds additional capacity and redundancy to our email services.

No changes should be necessary to your e-mail settings.  If you are now having trouble sending outbound e-mail for your NCCN.net address, verify that your outbound mail server is smtp.nccn.net.  You can also call us at (530) 478-9822, Ext. 1, to troubleshoot connection problems.

About Bax

I'm the Technical Support Director for Spiral Internet. You can reach me during business hours at (530) 478-9822, Ext. 1. I'm happy to answer your questions!
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