Northern California DSL outage

Starting at approximately 10:45 am Monday, March 14, Internet service for our DSL customers dropped out in a wide area of Nevada County. We have received reports of service problems from around Nevada County (including but not limited to Grass Valley, Nevada City, and North San Juan), and two reports suggesting service is down as far afield as Lake Tahoe and Sacramento. We are still attempting to assess the full scope of the problem and escalate it to the phone company, and will update as soon as more information is known.

Update, 11:47 am – Our upstream provider has confirmed an issue with their transit carriers, and they are currently working on resolving the issue.  Service is out as far as Modesto, so this is definitely a wider Northern California problem.

Update, 12:13 pm – Several reports from around Nevada City that service has been restored.  If you were affected by today’s outage and your service is still down, please try turning off your DSL modem and then turning it back on again.  If that does not restore access, please call our office at (530) 478-9822 so we can investigate and update further.

Update, 12:27 pm – Our upstream provider has confirmed a fix.

About Bax

I'm the Technical Support Director for Spiral Internet. You can reach me during business hours at (530) 478-9822, Ext. 1. I'm happy to answer your questions!
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