DSL outage (cleared 1/31)

As of approximately 1:00 PM Tuesday, January 31, multiple and widespread reports of DSL problems have started coming in. We are investigating this as an area outage and are currently assessing the extent of the problem.

Both Grass Valley and Nevada City DSL customers are known to be affected, with reports suggesting that the outage extends beyond Nevada County. The symptoms of the outage appear to be:

• All lights on the modem indicate a normal connection to the outside world, but no IP layer traffic is getting through.
• Power-cycling your DSL equipment (turning it off and on) does not restore service.

We will update this post as we learn more.

Edit, 1:40 pm: The source of the problem appears to be a major Denial of Service attack against our upstream provider sonic.net.  We are coordinating with them on a response.

Edit: 2:30 pm: An ETA is not yet known.

Edit, 3:45 pm: Our upstream provider is saying that service has been restored, and we are working to verify that across our customer base.

Edit, 4:25 pm: Normal serviceability appears restored.  If your service continues to have problems, please call our office at (530) 478-9822, Ext. 1 for customer support.

About Bax

I'm the Technical Support Director for Spiral Internet. You can reach me during business hours at (530) 478-9822, Ext. 1. I'm happy to answer your questions!
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