As of early this morning, Aug. 23, many Spiral customers are either not receiving inbound e-mails or else receiving them after lengthy delays (over an hour).
This issue has been traced to our Barracuda spam filtering server. It is correctly accepting inbound e-mail, but messages are remaining in the spam filtering queue rather than being passed through to their destination. As of 10 a.m., this has been confirmed as a known issue with Barracuda and we have an open support ticket to resolve the issue. We do not yet have an ETA for repair.
All inbound e-mail messages are being preserved — they are currently queued up on the Barracuda server, and will be delivered as normal after the spam filtering issues are addressed.
Our apologies for the e-mail delays. If you have any concerns, you can call our office at (530) 478-9822, Ext. 1 for customer support.
Edit: As of 12:30 p.m. Barracuda has cleared the issue and all backlogged e-mail has been delivered.