Inbound email delivery issues (resolved)

As of early this morning, Aug. 23, many Spiral customers are either not receiving inbound e-mails or else receiving them after lengthy delays (over an hour).

This issue has been traced to our Barracuda spam filtering server.  It is correctly accepting inbound e-mail, but messages are remaining in the spam filtering queue rather than being passed through to their destination.  As of 10 a.m., this has been confirmed as a known issue with Barracuda and we have an open support ticket to resolve the issue.  We do not yet have an ETA for repair.

All inbound e-mail messages are being preserved — they are currently queued up on the Barracuda server, and will be delivered as normal after the spam filtering issues are addressed.

Our apologies for the e-mail delays. If you have any concerns, you can call our office at (530) 478-9822, Ext. 1 for customer support.

Edit: As of 12:30 p.m. Barracuda has cleared the issue and all backlogged e-mail has been delivered.

About Bax

I'm the Technical Support Director for Spiral Internet. You can reach me during business hours at (530) 478-9822, Ext. 1. I'm happy to answer your questions!
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