E-mail/telephone issues

Due to a network connectivity issue at our Nevada City office, as of 11 AM Tuesday, Sept. 20, we are currently experiencing problems with inbound email for all Spiral customers.  Incoming messages are unable to reach our Barracuda spam filtering system, and therefore are not being delivered to customer mailboxes.

E-mail networks are designed to retry messages which failed to send, so at the time connectivity is restored, most or all of those backlogged messages should be retried and correctly delivered. Some messages (such as password reset emails) should be retried/resent when service is restored.

The network issue is also interfering with our ability to answer phone calls to our (530) 478-9822 office number.  Our voicemail system is working and we will respond to messages as soon as possible.

Our upstream provider has noted this as part of a regional outage and given us an ETA of 5 PM for repair.

Update, 1:30 PM:  The network is currently up and e-mail messages are passing through, but as we have already seen service return and then drop out again, we should still be presumed to be under potential outage conditions.

Update, 3:30 PM: As the network has been stable for several hours, we are returning to presumptively normal operation.

About Bax

I’m the Technical Support Director for Spiral Internet. You can reach me during business hours at (530) 478-9822, Ext. 1. I’m happy to answer your questions!

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