Service degradation due to broader Internet issues

Today, Nov. 6, we’ve been getting scattered customer reports of difficulties accessing Spiral services. We have been impacted internally as well, with poor quality on our Voice Over IP phone lines and reduced connectivity to our Barracuda spam filtering server for inbound e-mail.

Today’s connectivity issues have been linked to nationwide outage reports by Internet backbone company Level3:

Mostly, the outages appeared to affect customers using Comcast cable internet, as Level3 is a primary provider of their backhaul. ¬†However, due to the distributed nature of cloud computing services and Level3’s role as a major Internet fiber backbone, some issues (such as ours) affected even non-Comcast customers.

As of approximately noon PST, Nov. 6, most of the issues appeared to be resolved at Level3’s end, and all of our servers are operating normally. ¬†We will continue to monitor the situation.

About Bax

I'm the Technical Support Director for Spiral Internet. You can reach me during business hours at (530) 478-9822, Ext. 1. I'm happy to answer your questions!
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