Spiral office phone outage

As of this afternoon (Wednesday, Dec. 20), we are receiving reports that calling our main office number (530-478-9822) results in a busy signal. We have confirmed the issue and are working on the problem with our telephone provider.

In the meantime, local customers can also visit our office at 416 Broad St., Nevada City, for service/billing issues or sales inquiries, or simply go to our web contact form to let us know your issue. If you provide a contact number there, we will call you back promptly.

Edit, 2:40 PM: As the issue appears to be network-dependent (T-Mobile and some VOIP numbers can call us, but not Verizon or AT&T), it has been escalated to our upstream carrier. We do not currently have an ETR.  In the meantime, please use our web form to contact us, as above.

About Bax

I'm the Technical Support Director for Spiral Internet. You can reach me during business hours at (530) 478-9822, Ext. 1. I'm happy to answer your questions!
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