At about 4:30 p.m. Wednesday, Dec. 13, a routine reboot of one of our two DNS servers caused the server to lock up. We are actively working on restoring the server.
In the meantime, Spiral customers may notice some slowdowns in Internet usage. DNS servers perform the function of translating domain names (like spiral.com) into the routing numbers that allow your computer to speak to those domains. Requests to the downed server will fall back to the working server, but may result in delays in that lookup process.
Edit, 5:40 p.m.: Full functionality has been restored.