Area DSL outage – AT&T line cut (resolved)

As of Sunday morning, Feb. 18, most or all of our DSL customers are out of service.  Symptoms include the “Broadband”/”DSL” light on the modem being solid green as if the line was active, but the “Internet”/”Service” light on the modem being red, and no data getting through to the Internet.  We have reported the issue to our upstream provider and are attempting to learn further details.

DSL customers using competing providers such as AT&T also appear to be affected, perhaps throughout Nevada County.  Social media reports suggest that AT&T is reporting a cut fiber line impacting Placer, Nevada and Sierra counties; we have not been able to directly confirm this with AT&T yet.

We do not currently have an Estimated Time for Repair (ETR). However, historically, issues of this magnitude are typically repaired within 48 hours, often same-day.  This post will be updated as we learn more.

Update, 12:45pm: We have confirmed that customers are affected as far south as Lake of the Pines and as far north as Sierra City.  Alta Sierra, Penn Valley, Grass Valley, Nevada City, and North San Juan are of course within that outage zone.  Our Auburn customers appear unaffected.  Still no word from AT&T on an ETR.

Update, 9pm: Our affected customers appear to be back online within the past hour or two.

Update, 2/19: All outage issues are resolved. Please call our office at (530) 478-9822 if you are still experiencing trouble.

About Bax

I'm the Technical Support Director for Spiral Internet. You can reach me during business hours at (530) 478-9822, Ext. 1. I'm happy to answer your questions!
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