Winter weather impacts DSL, telephone service

As the first fierce storms of the season pass through the foothills, they bring with them high winds and downed tree branches that damage infrastructure.  We’re seeing the results of that today (Nov. 30), as several customers in the Nevada City area have reported that both their DSL and landline telephone service are out.  This has been confirmed as part of a local AT&T outage.

We do not yet have an ETR for the outage; however, customers with both telephone and DSL issues can call AT&T for information on repair estimates for telephone service, at which time DSL will almost certainly be restored as well.

If your DSL service and telephone are both down, please be patient as the outage is addressed.  If you are having DSL issues but no landline phone issues, give us a call at (530) 478-9822 and we can go through our normal troubleshooting to help you address the problem.

About Bax

I'm the Technical Support Director for Spiral Internet. You can reach me during business hours at (530) 478-9822, Ext. 1. I'm happy to answer your questions!
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